Privacy Policy

Introduction

Welcome to the Keys Community Ltd ("Keys") privacy notice. Keys respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you use the Keys mobile app ("App"), visit our website (regardless of where you visit it from) or use any services provided through our app or website. This privacy notice also tells you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of This Privacy Notice

This privacy notice aims to give you information on how Keys collects and processes your personal data through your use of our App and our website, including any data you may provide through our App and our website when you use any of the services in our App or on our website. Our App and our website are not intended for children and we do not knowingly collect data relating to children.

Controller

Keys Community Ltd is the controller and responsible for your personal data (collectively referred to as "Keys", "we", "us" or "our" in this privacy notice).

Contact Details

Our full details are:
Full name of legal entity: Keys Community Ltd
Email address: info@keyscommunity.co.uk
Postal address: Royal Arsenal Gatehouse, Beresford Square, London, United Kingdom SE18 6AR
Telephone number: 07786610935

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our App or our website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our App, website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• Automated technologies or interactions. As you interact with our App or our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

• External Third Parties as set out in the Glossary.
• Specific third parties listed in the table in paragraph 4 above.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

6. International Transfers

We may transfer your personal data outside the European Economic Area (EEA).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

8. Data Retention

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see Request erasure below for further information.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please read on below to find out more about these rights:

• Request access to your personal data (commonly known as a "data subject access request")
• Request correction of the personal data that we hold about you
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing of your personal data
• Request the transfer of your personal data to you or to a third party
• Withdraw consent at any time where we are relying on consent to process your personal data

10. Glossary

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.